Refund policy
Thank you for shopping at Arya&Mo. We want you to be completely satisfied with your purchase. If for any reason you're not satisfied, we've made our returns process simple.
Return Process
Please contact us at info@aryaandmo.com within 14 days of receiving your order to request a return.
Customers are responsible for the cost of return shipping. Original shipping and handling costs are non-refundable and will not be included in your refund or store credit.
We recommend using a trackable shipping service and keeping your proof of shipment, as Arya&Mo cannot be held responsible for return packages that are lost in transit.
Once your return has been received, please allow 2–3 business days for our team to inspect and process it.
Returns should be sent to:
Arya&Mo
PO Box 301151
Albany, 0732
New Zealand
Please contact us before sending your return. Items sent back to us without first requesting a return may not be accepted.
Return Conditions
To be eligible for a return or store credit:
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Items must be posted within 14 days of delivery. Returns posted after this timeframe may not be accepted.
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Items must be returned in their original condition — unworn, unwashed and undamaged, with all original tags attached.
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All returns will be inspected by our team before a refund or store credit is issued.
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Customers are responsible for return shipping costs.
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We recommend using a trackable shipping method and keeping proof of shipment.
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Original shipping and handling fees are non-refundable.
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Final sale items, sample items and gift cards cannot be returned or exchanged.
We reserve the right to decline returns that do not meet the conditions outlined in our return policy.
Intimate Apparel
Due to the intimate nature of our bralette and brief sets, briefs can only be returned or exchanged if they remain unopened in their original packaging. We recommend checking our size guide before opening your briefs to make sure you've selected the right size.
As our bralette and briefs are sold as a matching set, both pieces will need to be returned together. Items must be unworn, unwashed and in their original condition, with all tags attached and original packaging included.
If your item arrives faulty, damaged or incorrect, please get in touch with us and we'll be happy to help.
Refunds
Once we've received and inspected your return, we'll let you know whether your refund has been approved.
If approved, your refund will automatically be issued to your original payment method. Please allow up to 10 business days for the refund to appear, as processing times can vary depending on your bank or credit card provider.
If more than 15 business days have passed since we've approved your refund and you have not received it, please contact us at info@aryaandmo.com.
Damages & Issues
Please inspect your order when it arrives. If your item is defective, damaged or you have received the wrong item, please contact us as soon as possible so our team can assess the issue and make it right.
Exchanges
The fastest way to receive a different item or size is to return your original item and, once your return has been accepted, place a new order for your preferred item, subject to availability.
Please note that our additional hygiene requirements for intimate apparel apply to bralette and brief sets.
European Union 14-Day Cooling-Off Period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification.
Items must be returned in the same condition in which they were received — unworn or unused, with tags attached and in their original packaging. You'll also need your receipt or proof of purchase.
Nothing in this return policy is intended to limit any rights you may have under applicable consumer law.
Questions?
If you have any questions about a return, please contact us at info@aryaandmo.com and we'll be happy to help.
