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Q: Where are you based?

A: We're based in New Zealand.


Q: Do you ship internationally?

A: Yes, we offer shipping worldwide.


Q: How long does shipping take?

 A: Shipping takes 1-2 business days in New Zealand, 3-5 business days for Australia and 3-6 business days for the rest of the world. Please note that shipping times may vary depending on your location and the shipping carrier.


Q: What is your return policy?

A: Our return policy allows for returns within 14 days of the purchase date for items in their original condition (unworn, unwashed, undamaged, and with all tags attached). Please refer to our return policy page.


Q: Can I cancel or modify my order?

A: Orders cannot be modified or cancelled once they have been placed. However, if you need to make any changes, please contact our customer service team as soon as possible and we will do our best to assist you. You can contact us at


Q: How do I know what size to order?

A: Please refer to our clothing size chart for our clothing sets and our bedding size chart for our bed sets for guidance on selecting the right size. If you still have questions, feel free to reach out to our team on Instagram or email.


Q: Can I track my order?

A: Yes, we will send you a tracking number once your order has shipped. You can use this number to track your package on the shipping carrier's website.


Q: How can I contact customer service?

A: You can reach our customer service team via email:, or send us a message on Instagram.